FAQs

Product Questions

WILL THIS STUFF REALLY HELP ME SLEEP? 

PM Recovery Collagen contains ingredients, dosed in clinically relevant amounts, that have been shown in the scientific literature to promote sleep and improve sleep quality.However, every sleep challenge is unique to the sleeper. Our products are made to support better sleep quality and recovery, but are not intended to treat or cure any disease or pathology. If you suffer from or have been diagnosed with any medical condition, or are taking any medication we recommend you talk to your doctor about your best options.

WHY NO MELATONIN?

Melatonin is a hormone that helps with sleep timing. It is found in MANY supplements that are positioned to help with sleep and has research to support its effects for helping with sleep timing issues.

Many people have tried melatonin, but either do not want to use it regularly or did not like the effects of using it.

Before we created PM Recovery Collagen, we were having trouble finding a natural supplement that was melatonin free. Melatonin is not a hormone that we think is worth using nightly. And we didn’t just want help falling asleep, we wanted a combination of ingredients that would help support relaxation, great sleep quality throughout the night, and improve recovery from physical and mental stress.

Here are some other thoughts from our co-founder, Dr Justine, about melatonin:

There is a role for melatonin use in short term sleep timing and rhythm challenges, for example to address jet lag.

Even in those cases though, most people are probably taking way too much. 1 -1.5g is a reasonable amount – but most people take really big doses in the 5-10mg range. It also seems to be the case that people using melatonin need to increase their dosing over time to feel the same effects, and this likely causes their body to produce less of its own.

For premenopausal and healthy people, the concern is that melatonin can have impacts on sex hormones and metabolic hormones. There is some research to suggest that there are suppressive effects on these systems. Consider that seasonally we have higher circulating melatonin in the winter when we are metabolically slower and many species that don’t mate in the winter have their sex hormones suppressed by very high circulating melatonin levels.

Basically – the long term positive effects of taking melatonin for sleep are virtually zero and the potential unwanted effects on other hormones outweigh the sleep benefits in healthy populations.

Dr. Andrew Huberman talks about this at length on his podcast if you want to get really into it. Check him out at Huberman Lab. Specifically check out his very first few episodes.

HOW DOES IT WORK WITHOUT MELATONIN?

For a supplement to help with sleep it needs to help either:

Counteract over stimulation and help you to winddown OR support your brain chemistry and hormones for strong sleep spindles and deep and REM sleep brain waves.

PM Recovery Collagen contains some of the best natural compounds to help do both of those things:

1. Collagen: The Relaxing Power of Glycine

Collagen is made of amino acids, most of them being the one called glycine. Glycine is known for its calming effects on the brain. It acts as an inhibitory neurotransmitter, which helps to reduce nerve activity and promote relaxation. By including glycine in your nighttime routine, you can enhance the quality of your sleep, making it more restorative and rejuvenating. In studies, glycine has been shown to help lower core body temperature, which is important for deep sleep and to reduce next day fatigue.

2. L-Theanine: Unwind and De-stress

L-Theanine is a naturally occurring compound found in tea leaves, particularly in green tea. It has been widely studied for its ability to counteract over-stimulation, promote relaxation, and reduce anxiety. L-Theanine works by increasing alpha brain waves, which are associated with a state of relaxation, and REM sleep.

3. GABA: A Neurotransmitter for Tranquility

Gamma-Aminobutyric acid (GABA) is a neurotransmitter that plays a crucial role in promoting relaxation and sleep. By inhibiting nerve activity in the brain, GABA helps to quiet the mind and prepare it for deep, uninterrupted sleep.

4. Magnesium: The Mineral for Relaxation

Magnesium is an essential mineral involved in over 300 biochemical reactions in the body. It plays a significant role in muscle relaxation and the regulation of the sleep-wake cycle by supporting your natural production of melatonin.

WHAT IS IN PM RECOVERY COLLAGEN?

The active ingredients in PM Recovery Collagen are:

  • Hydrolyzed collagen peptides (10g per serving)
  • GABA (300g per serving)
  • Magnesium - as magnesium bisglycinate (250mg per serving)
  • L-theanine (200mg per serving)

These are all natural ingredients that work together to help calm and relax your brain and body, and have been shown to reduce time to fall asleep, decrease sleep interruptions, and improve sleep quality.

The collagen and magnesium also act as nutrients that support recovery from activity and your natural regeneration processes. Benefits may include joint and bone health, improved muscle recovery, hydration, electrolyte balance, reduced fine lines and wrinkles, and healthier skin, hair, and nails. 

In addition to the active ingredients, our non active ingredients are: 

  • Malic acid + Natural flavors (to make it taste yummy)
  • Stevia leaf extract (for a bit of sweetness)
  • Silicon dioxide (to prevent clumping)
  • Beet root powder (for color)
HOW SHOULD I TAKE MY PM RECOVERY COLLAGEN?

For best results, take it 30-60 minutes before bed. Experiment with the amount of water you dissolve it in. Using more water will mellow the flavor and it will dissolve more quickly. 

PM Recovery Collagen was formulated to be used nightly. And our customers that use it very consistently see the greatest improvements to their sleep quality.

WHEN WILL I START TO FEEL IT WORKING?

Many people notice a difference from the very first night. The L-theanine and GABA have a gentle calming effect that starts to become noticeable within 30 minutes. 

Most people find that with consistent, ongoing use, the quality of their rest and recovery continue to improve for many weeks. For people who are deficient in magnesium, there is a loading phase to reach ideal levels in the body. Joint and muscle building benefits from collagen can become very noticeable after 12 weeks of use, but the anti-inflammatory effects of the collagen can provide noticeable improvements in soreness sooner. 

IF I START USING PM RECOVERY COLLAGEN WILL I HAVE TROUBLE FALLING ASLEEP WITHOUT IT?

No! PM Recovery Collagen is natural and does not lead to dependency. 

It does not contain melatonin, so it does not replace your own production of sleep hormones.

It can be used as often as needed without stress about getting hooked. You won’t suffer or have any kind of withdrawal if you miss a night.

In fact, some people report that since starting to it their sleep is noticeably better, even on the nights that they forget to take it. This is because many of the ingredients work systemically, not just right before bedtime.

I DON’T HAVE TROUBLE FALLING ASLEEP, WILL PM RECOVERY COLLAGEN STILL HELP MY RECOVERY?

Yes! Even if you are a pretty strong sleeper already, the functional ingredients in PM Recovery Collagen will provide your body with nutrients that it will use to support better repair and recovery of your joints, muscles, ligaments, tendons, and bones. The magnesium, L-theanine and GABA also help calm your nervous system for better recovery scores on your wearables and even support hydration and electrolyte balance.

I HAVE MENOPAUSE AND IT IS RUINING MY SLEEP, WILL THIS HELP?

Maybe. We know that is not the answer you want! But we aren’t here to make false promises. Everybody is different and there are many things that can be causing your sleep challenges during menopause. Hormones have a massive effect on all of our body’s processes, including sleep. To make things more complicated, all of your hormones play together and have effects on your other brain chemicals. So when one thing changes, it will affect everything else.

Some menopausal and perimenopausal women have used our product and found it very helpful - but since every person is unique, you will need to experiment and see what works best for you.

CAN I USE PM RECOVERY COLLAGEN WHILE PREGNANT?

Unfortunately there aren't enough studies done with our ingredients during pregnancy for us to say that it's a safe option. 

You can double check with your primary health care practitioner. They may have experience seeing pregnant clients using these ingredients safely.

WILL PM RECOVERY COLLAGEN BREAK MY FAST?

It depends on how much of a purest you are around fasting. Some people will say that anything other than water isn't fasting.

However, if you're fasting because you're trying to get the metabolic benefits of not having fluctuations in your blood sugar and insulin levels, then 1 scoop of Thirdzy is going to have very little impact on your fast. There is no sugar and only 9g of protein (in the 10g of collagen) - which is not enough to push your body out of a metabolically fasting state. 

CAN I TAKE MY PM RECOVERY COLLAGEN IF I HAVE BEEN DRINKING ALCOHOL?

We do not recommend using PM Recovery Collagen while under the influence of alcohol or other drugs.

While having a drink with dinner and then taking your Thirdzy is very unlikely to be a problem. Your liver processes both natural supplements and alcohol (as well as other over the counter and pharmaceutical substances). Having any combination of substances in your blood will slow down their metabolism, increasing the time that they are in your body.

Alcohol also exerts significant negative effects on your sleep quality – particularly REM sleep – that will counter the positive benefits of PM Recovery Collagen.

WHY DOES IT RECOMMEND CONSULTING A HEALTH CARE PROVIDER FOR USE BEYOND 4 WEEKS ON THE CANADIAN PACKAGING?

The 'consult a health care provider for use beyond 4 weeks' statement is something that Health Canada requires. Nearly all supplements - even mutivitamins and minerals, in Canada have some form of 'consult a health practitioner for use beyond x timeframe.' 

There is not a specific reason for the 4 week timeline - none of the ingredients show negative effects after use of longer durations. In fact, many of the studies on the ingredients use intervention timelines of 12 weeks. 

IS PM RECOVERY COLLAGEN THIRD PARTY TESTED?

Yes! Every batch of product is third party tested and certified by Informed Sport. They test to confirm both our levels of active ingredients and the purity of our product – including for over 250 substances that are banned in sports/competition. Our product is safe for athletes competing at all levels.

WHERE IS PM RECOVERY COLLAGEN MADE?

PM Recovery Collagen is formulated and packaged in the United States. 

Shipping Questions

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders shipped to addresses across the continental U.S. and Canada are normally delivered within 5 business days. Sometimes orders can take longer than this, especially to remote destinations and/or during busy mail seasons. 

If you’re in a hurry to get your order, we offer expedited shipping across the continental U.S. and Canada. Our expedited orders normally arrive within 2-3 business days. Sometimes our carriers disable expedited shipping from being offered at checkout during peak seasons, when they are unable to fulfill expedited service.

You will receive a shipping confirmation from us after placing your order, which contains tracking information, so you can check on the status of your delivery.

WHERE DOES THIRDZY SHIP TO?

We currently have domestic shipping across the U.S. (including Alaska, Hawaii, and Puerto Rico) and across Canada.

We also offer international shipping (which ships from our warehouse in the US) to the UK, Australia, New Zealand, and most of Europe.

HOW MUCH DOES SHIPPING COST?

All of our domestic US & Canada shipping is offered at convenient flat rates. 

Standard Shipping:

  • Continental U.S. and Puerto Rico: U$5.00 
  • Hawaii and Alaska: U$15.00
  • Canada: C$7.00

Expedited Shipping:

  • Continental U.S. and Puerto Rico: U$12.00 
  • Hawaii and Alaska: not available
  • Canada: C$15.00

All other international destinations:

  • Shipping, duty and taxes are calculated at checkout. No surprises!
  • Your order will ship out of our US warehouse and shipping rates and times are calculated for you based on shipping from the US.
HOW CAN I SAVE ON SHIPPING?

We offer free standard shipping in the USA on orders over $80 USD and in Canada on orders over $90 CAD.

For international and expedited orders:

You can minimize shipping charges, by ordering multiple bags at once. This is an especially great option for subscribers. Either when you're setting up your subscription or by logging into your existing subscription, set your order frequency to every 2 months and the number of bags per order to 2. Voila! You’ve just cut your shipping costs in half!

MY TRACKING NUMBER SAYS MY ORDER WAS DELIVERED, BUT IT’S NOT HERE

Nothing to worry about. Shipping carriers can prematurely mark packages as delivered or it might have been dropped off at a front desk or mailroom. If you still haven’t received your order by the end of the business day following it being marked delivered, let us know at zteam@thirdzy.com and we’ll get to the bottom of it!

MY ORDER ARRIVED, BUT IT’S DAMAGED

Darn! Unfortunately, that happens sometimes while orders are in transit. 

Please email us at zteam@thirdzy.com. Include your order number and details on the damage and we’ll get it sorted out for you asap.

Subscriptions and Our 30 Night Deep Sleep Guarantee Questions

CAN I CHANGE MY SUBSCRIPTION SETTINGS?

At any time you can skip, pause, change delivery frequency and manage all of your subscription details through your account. You can cancel your subscription through the portal, or you can also email zteam@thirdzy.com.

Click here for a quick video on this.

WHAT’S THE 30 NIGHT DEEP SLEEP GUARANTEE?

Your purchase from Thirdzy is 100% RISK FREE. If you're not experiencing better sleep quality after 30 nights of consistent use, we'll give you your money back. Period. 

Click here for our full hassle-free refund policy details.

Other inquiries? Let's chat.

Please email us at zteam@thirdzy.com